Red Alert! What to do in an Event Emergency

When something goes wrong at your fundraising event (and something always goes wrong) it is best to have a plan in place and be prepared to respond decisively. Most mishaps at galas are minor, and require a small response. But if a true emergency does occur, it is best to be prepared. In a life-or-death situation, every second counts.

Designate a Single Point Person

Make sure one person on your event team is the go-to person in the event of an emergency. Tell volunteers and other staff to let this person know if there is an emergency. Have this person in a visible, accessible place throughout the event so they can be found if need be.

Have a Plan in Place

Equip your Emergency Response Person with a plan, and make sure they have the tools to carry it out. Make sure they have the direct line for local emergency response professionals readily at hand, and that they have adequate cell phone coverage to make the call. It doesn’t have to be a complicated plan, and can be as simple as: “If someone is choking on their food, call 911 immediately.”

If you are doing your event in a hotel ballroom or professional event space, find out who their emergency response team is and how to reach them. For example, the Palace Hotel in downtown San Francisco has a medical response team on duty 24/7, and respond immediately to emergencies in their ballroom – but only if someone lets them know.

Do Not Panic

Stay calm, keep your crowd calm, freaking out will only make the situation worse.

Act Quickly

Do not hope the situation will resolve itself and do not worry about the optics of what this will look like for your event or organization. If it is a life-or-death situation, every second counts. It is better to over-respond decisively than to fatally under-respond.

Give People Suffering an Emergency Some Space

If someone is experiencing an emergency at your event, do your best to give them space and privacy. Call as little attention as necessary to the emergency. Direct the audience’s attention elsewhere, and encourage the crowd to focus away from the emergency.

Be Prepared to Adapt

Depending on the severity of the emergency, you may have to radically change the course of your event. Engage your crowd honestly, and with respect, and they will help you achieve the most positive outcome possible.  

How to Prevent an Auction Takeover

It is a big challenge for any fundraiser when one person decides to take over an event and make it all about them. It shifts the focus of a gala, has the potential to derail the fundraising and could end up costing the event significantly.

There are no easy solutions for what to do once someone is already onstage, rambling on about their product, personal pet peeves, or other random tidbits. But there are a number of steps you can take in advance of your event to try and prevent any sort of auction takeover.

Set Clear Expectations

Tell each speaker how long they have for their speech before they start writing it. As a general rule, very few speeches need to be longer than three to five minutes.

Review All Scripts

It is reasonable to ask speakers to prepare for their time onstage by writing up their remarks in advance. It is also reasonable to ask to see that script in advance.  If someone’s script is too long, or off-message, seeing it beforehand gives you the opportunity to discuss that with them while there is still time to make edits and adjustments. There is little time to course-correct the night-of your event.

Designate a Stage Manager

Someone needs to be able to play the “bad cop” if need be, but it is also useful to have someone who is in charge of getting speakers on (and possibly off) the stage. From a show-flow standpoint, it is a waste of the audience’s time if the emcee introduces the next speaker, and that speaker is still seated at their table. Then the whole crowd has to wait while the speaker gets up to make their way through the tables to the stage.

Don’t let one of your speakers hijack your auction, have a plan in place to prevent podium piracy

Far better is to have a stage manager who ensures every speaker is at the stage, ready to go on when they are introduced, and encourage them to leave the stage if they speak for too long.

Have a Plan in Place

What do you do if a speaker goes on too long? Or launches in to an inappropriate tirade? How do you handle the worst-case scenario? At what point do you turn off a speaker’s microphone? (We’ve seen it happen!)

Create a plan and empower your stage manager to implement it. Hopefully none of those worst-case scenarios come to pass. But if you don’t have a plan in place, you’ll be scrambling to figure out what to do, instead of reacting immediately and decisively.

Tall centerpieces hurt fundraising auctions

Everyone wants their event to look great. The challenge is to strike a balance between form and function, especially when it comes to the centerpieces.

Even though they are see-through in the middle, the paper planes on these center-pieces are obscuring the podium.

As auctioneers, our ability to engage a crowd is dependent upon two things: the crowd’s ability to hear us, and our ability to see them. It isn’t just the bidder’s paddles or numbers that we need to be able to see: we need to be able to look people in the eye, because it reveals a lot about their personality. Do they want to be played with? Do they want recognition? Are they smiling? Do they look to their spouse for the go-ahead between every bid? Are they looking to see who is bidding against them?

There is a lot we need to see from the stage, all of which enables us to raise more money for you in your fundraising auction. Tall, bulky centerpieces that block the line of sight from the stage to attendees’ faces hinder fundraising. They wind up costing you money – usually much more than you paid for them – in lost auction revenue.

If I can’t see the bidder as auctioneer, it means I have to move around on the stage until I can see them. Provided I know they are there, and know that they are trying to bid. But when I’m working around tall centerpieces, I usually just get to see the paddle number, jutting out over a mass of flowers.

If a bidder feels like they aren’t being seen, they either stand up or put their paddle down. Either are sub-optimal ways to get your crowd to engage.

Short, theme-appropriate centerpieces work best. They enable the people in charge of décor to flex their creative muscles without their vision literally getting in the way of raising money. If a designer insists on doing tall centerpieces, make sure they are as transparent as possible.

When in doubt, sit facing the stage at a table and ask yourself, “Could I look the auctioneer (or any other speaker) in the eye?”  If the answer is “no” you have to decide if there is anything you can do about it that night, or if it is an issue you’ll need to address the following year.  Because our goal is to lower barriers to supporting your cause, not build them.

Personalize your paddle raise

The paddle raise is the most important component of most fundraising auctions, often raising more than the rest of the auction combined. The way it is introduced is crucial to engaging the crowd and ensuring success.

A good paddle raise pitch tells stories that connect your audience to your mission on a personal level. It doesn't have to be long, it doesn't have to be overly dramatic, it just needs to be honest and engaging. Like this video of Trent Yaconelli, associate executive director of the Boys & Girls Clubs of St Helena and Calistoga, at their BIG Night gala.

Display live lot numbers by any means necessary

Every live fundraising auction should make sure the audience always knows what lot number is currently up for sale throughout the entire auction. It is not enough for the auctioneer to announce the number of each lot as they begin to sell it, there has to be some sort of visual display that serves as an anchor for the crowd.

Fundraising auctions are usually rowdy affairs, with people talking at their tables throughout the auction. It is unreasonable to expect each and every audience member to pay strict enough attention throughout the entire event to know exactly where the auction is.

Displaying the lot numbers gives people the ability to tune in when a lot they are interested in is up for sale, and to enjoy their friends’ company the rest of the time (something we encourage, wholeheartedly). Usually this is accomplished through a slideshow presentation projected on to large screens.

The Taste of Howell Mountain event takes place in St Helena in a tent during the afternoon in June: a projector simply isn't an option.

Sometimes, however, it is not possible to have a projector or a slide show. Few projectors can be seen outside during the day, for example. Some venues do not lend themselves to large screens, and some events simply don’t have the budget for high-tech solutions.

It may look a little home-spun, but this flip-chart lot number sign does a very important job.

Our advice is to make the most of the situation in the best way that you can; be creative. Embrace low-tech solutions and find a way to make sure that your crowd remains informed throughout the auction. You can have volunteers walk the stage and into the crowd holding aloft a large numbers (like a high-class version of a boxing ring girl).  If you are in a gymnasium you can use the scoreboard to keep track of where you are.

We’ve even done a number of events that took the most straightforward, low-tech approach possible: a flip chart with each lot number pre-printed on it. Keeping your audience informed will always yield better results than doing nothing. And any auction with more than three lots needs a way to keep the audience informed.

The scientific case for hiring a professional fundraising auctioneer

One of the challenges of being a fundraising auctioneer is the number of amateurs who think they could do my job – and number of seemingly otherwise intelligent event chairs willing to believe them. I don’t know what it is about being an auctioneer that makes so many people think they could simply jump onstage and do it. Maybe it’s the fact that we all learn how to say numbers in sequence in elementary school.

When the stage has been set for success, don't leave it up to an amateur to maximize the potential of your crowd.

We are professionals who have focused on fundraising auctions as a craft so that we can hone and perfect that craft. I’ve long argued that anyone can look brilliant when an auction is going swimmingly well, but it is a true professional who can handle an onstage challenge with aplomb. And now I have scientific proof to back me up.

A fundraising auction is a high-intensity affair, a continual stream of in-the-moment decisions being made that range from the mundane to the extraordinary, and sometimes extreme. Most of the obvious decisions seem easy enough to make, especially to the untrained eye. But when an extraordinary situation arises, the person onstage has microseconds to respond before the crowd starts forming an opinion – good or bad. And it is when the time pressure is greatest that the amateur is most likely to mess things up.

Law and Finance expert Frank Partnoy, in his book Wait: The Art and Science of Delay, uses chess as the example of how novices cannot cope with time-sensitive pressure. Most of us novice chess players can muddle through a game of chess well enough to present ourselves as competent. But add a timed element, such as in blitz chess where you only have 30 seconds per move, and the difference between novice and expert becomes profound.

“Expert chess players cope well with this kind of intense time pressure,” writes Partnoy. “When grand masters play blitz chess, the quality of their moves hardly deteriorates at all. They instinctively pick the best move, right away. But when novices play blitz chess, it is a disaster. Either they tap their conscious system and use up too much time thinking about the next move, or they make quick, bad moves. Either way, their systems overload and they lose.”

In the real world and on the chess board, Portnoy argues, “The message is clear: if you only have a few seconds to make a decision, you had better be an expert.”

Why then, with tens or even hundreds of thousands of dollars on the line, would anyone risk giving the reigns of their auction to an amateur who is, statistically speaking, prone to messing it up when it matters most? The amount of money one “saves” in such a situation is outweighed by the performance a professional will bring to your stage.

And this isn’t just me saying this, it’s science.

The Top 5 Worst Ways to Introduce an Auction

The way in which a fundraising auction is introduced tells the crowd a lot about what is to come. Successful events carefully map out the transition to the auction, ensuring that we’re building momentum to an important moment for the evening and the organization.

Occasionally, however, instead of setting the stage for success the person who introduces the auction (and auctioneer) sends a completely different message. Here, then, are the top 5 least successful ways to introduce a fundraising auction (all of which we’ve experienced at real galas):

1. “I hate to interrupt your dinner, but it’s time to do the auction.”
2. “I know everyone is having a good time, but…”
3. “Boy, has anyone else’s 401k/portfolio taken as brutal a hit as mine did this last week? Seriously. I’m glad to see so many people given how bad the economy is…”
4. “There’s going to be some dancing later, we’ve got a great band, so just sit through this and we’ll get to the fun part.”
5. “I know we all hate auctions, but ours is short.”

That last one is, if you can believe it, verbatim from an event Ed did last fall - I was there, and saw the whole thing. And while a bad introduction for the auction and auctioneer isn’t the end of the world, it certainly didn’t set the right tone from the onset.

A bad introduction is also a sign of a lack of clear messaging across the entire event. If just one of your representatives onstage isn't tuned-in to your message, how off is the rest of your event? The lesson isn't simply to write a good introduction for your auction, the lesson is to do a message audit for your entire event, and make sure everyone is focused on your ultimate goal.

When Surprises and Fundraising Do Mix

One of my long-held tenets is that surprises in a fundraising auction seldom succeed. Many times have I stood onstage with a donor who midway through the bidding decided to "spice up the lot" and add to it in an attempt to raise more money. Usually their efforts generate exactly zero more bids.

But for every "rule" in fundraising, there is an exception to it, and this year I've been surprised by a few onstage surprises that worked.  While it is never possible to predict when a donor will pull an impromptu add-on, knowing these will help guide you when a donor gives you advance warning of their plan.

Radical Upgrade: The change being made to the lot was a major one, radically increasing the value of the lot. This isn't about simply "adding two more seats to the dinner" here. We're talking about adding 18 onfield-passes to the 18-person luxury suite at a Raiders game, so the winning bidder and all of their friends can go down on field and meet the players before the game.

Other major upgrade examples include a donor throwing in first-class airfare on the spur of the moment, or a vintner agreeing to show up in person to do the wine-pairing for a dinner instead of just donating the wine.

Donor Celebrity: It is also imperative that the person making the changes to the auction lot has celebrity status within the crowd. The guy who jumped up at his table and announced that he'd add 18 onfield-passes to the Raiders game was a high-level executive within the Raiders organization. People were as interested in impressing him as they were getting the additional benefits he was adding to the lot.

Lots of times someone will make a change to a lot believing they have major celebrity status with the crowd, only to find out otherwise. It's a painful moment onstage, one that usually gets blamed on the crowd, not the would-be celebrity.

Easy to Understand Changes: It is hard for an audience to hear what is going on at an auction, it's the simple truth. Making changes to an auction lot mid-auction are difficult, because people simply cannot hear the changes - and even if they can hear, they have to be able to process them.

If a donor is going to change a lot on the fly, try to make sure it is a simple, easy to understand change, such as adding more seats to the dinner or doubling the number of people who can go on the trip. Finer points, such as, "we'll be having the '72 Y'Quem instead of the '84" will get lost in the shuffle.

Generally speaking, surprises in a fundraising auction aren't a good idea. But if a donor insists, do your best to guide them to a surprise that is going to work for everyone - but especially you.